IT Support Services
We provide OnSite support by having IT experts on Call coming to your Business or Home to resolve any problems you may have. If any hardware requires any repairs or replacement we will take it off site, repair and return back to site.
Our Onsite support service team will respond to all calls made to us or email support@cntech.co.tz Customers do have the option to call on this service when needed (Adhoc Support) or have a support Contract where we will commit to agreed SLA . Agreed SLA can include Loan stock, to keep the customer running whilst the hardware is gone in for Repairs.
We offer Ad-hoc reactive support as well as Proactive maintenance for sites that require regular weekly/monthly visits to check the health state of the system, including verification of back ups alert logs, and other errors to avoid potential crisis.
Our team can work closely with your existing IT team to assist with new technologies or projects, providing knowledge transfer as well as hands-on assistance.
We also provide InStore Support where our IT Experts will assist you with any Computer related problem. We provide no obligation free quotes on any requirements.